fbpx

JUNE 3RD-5TH,
2022

FREQUENTLY ASKED QUESTION

FOR ADA INFO, PLEASE VISIT OUR ADA POLICIES PAGE

RESCHEDULE INFORMATION

What are the new dates for Pepsi Gulf Coast Jam 2021?
June 3, 4, & 5, 2022 in beautiful Panama City Beach, FL

Do I need to do anything if I plan to attend the new dates?
No, your tickets will automatically roll to the new June 3-5, 2022 dates and you will receive a $21 RFID Credit to use at the 2022 Pepsi Gulf Coast Jam event. (Ticket must be purchased before Friday, August  20th, 2021 to receive the credit.)

Will the lineup remain the same?
The lineup has had some changes. We are excited to welcome Florida Georgia Line, in place of Chris Stapleton. As well as Special Guest artists Jordan Davis, Maddie & Tae, & Mitchell Tenpenny.

I can’t make the new dates, how do I get a refund?
We will be accepting refunds for 21 days. The refund period will end on September 9th at 3:00 PM (CDT). You MUST fill out the following form by that date in order to receive a refund. 
Refund Form: REFUNDS ARE CLOSED

  • Once refunded, orders cannot be reinstated.
  • Refunds will be issued within 14 days following the end of our refund period; which ends on September 9th, 2021.
  • Refunds will be issued to the card used on the original transaction. We can send the refund to an alternate card, but only after we see that it fails when refunding to the card on file.
  • If you have multiple orders, you must complete one form per order.
  • For questions or issues with your order, including issues with submitting your refund, please click here (https://support.seetickets.us/hc/en-us/requests/new) and someone from the See Tickets team will reply within 48-72 hours.
PEPSI GULF COAST JAM TICKET GIVEAWAYS

How do I know if I’m not getting scammed?
Always ask questions. Ask a lot of questions regarding our festival, how you won, what you won, what is included. Forward the email to info@gulfcoastjam.com and our team will assess the email and verify if it is a scam or if it is legit.

I received an email saying I won Pepsi Gulf Coast Jam Tickets?
Pepsi Gulf Coast Jam will NOT email you announcing that you won tickets. We will always have a prior communication before doing so. It will come from a Manager of our company with an official email from our Entertainment 

I was told I need to provide personal information to receive my tickets?
Pepsi Gulf Coast Jam will not request any information beyond that of your name, phone number, and email. This is so that we can get you added into our Will Call system. If you’re being asked for any other information, it is a scam and report them immediately.

I was told on Facebook that I won tickets?
Pepsi Gulf Coast Jam will NOT comment and tell you that you won tickets. Our ticket winners are announced on our Facebook Live Videos. Occasionally we may send you a message. ALWAYS look for our Blue Checkmark on our page, verifying it is our page. Scam pages will NOT have a blue checkmark by their name.

I think I was scammed, what do I do?
You will need to report who scammed you, and then work on changing all login information for your accounts to be safe.

ALWAYS LOOK FOR THE BLUE CHECKMARK

GENERAL QUESTIONS

What are the dates for Pepsi Gulf Coast Jam 2022?
Pepsi Gulf Coast Jam is being held on June 3rd-5th, 2022. We look forward to seeing you there!

When will the lineup be released?
Follow us on FacebookTwitter, & Instagram for the latest up-to-date information!

Will you accept Cash & Credit Cards at the festival?
We will not be accepting cash at the festival. We are going 100% cashless for 2022.

When you register your wristbands, you will be asked to add your credit card to the band, (Nothing will be charged to your Credit Card unless you make a purchase at the festival.) and select a security pin for payments. We will, also, be accepting credit cards.

What time will the gates open?
Friday thru Sunday – Gates open @ 2:00 PM & Music begins @ 2:30 PM

Can I rent a chair?
Yes! We are happy to bring back our Rent-A-Chair program again for 2022. Rent a chair: $25 for a 3 day rental, or $75 if you keep the chair, or the chair comes back damaged or is lost.

Where is Lost and Found?
Lost and Found is located at Will Call.

What are your Official Ticketing Partners?
SeeTickets = https://www.seetickets.us
Fliptix = https://www.fliptix.com
Superior Executive Services = http://bit.ly/CorporateExecutiveSuites

Where can I find the artists performance times?
Our full schedule is available on our Mobile App. available for download in both the Apple and Google Playstores.

Is there parking on site and if so, how much?
Parking will be available on-site.

$50 | GENERAL PARKING – Don’t miss out, parking sells out every year. Save time and pre-purchase your spot and have a guaranteed space waiting for your when you arrive.

$75 | PLATINUM PARKING – Platinum parking is in high demand due to it’s close proximity to the main gate. Save time and pre-purchase your spot and have a guaranteed space waiting for you when you arrive.

How do I receive my wristband?
Wristband packages begin shipping 3 to 4 weeks prior to the festival.

WRISTBANDS ARE NOT TO BE REMOVED. If a wristband is removed prior to the end of the festival, that individual will not be allowed re-entry. Wristbands must stay on the person at all times during the entirety of the festival weekend. No entry will be given to someone with a wristband that has been cut or tampered with. Wristbands are non-transferrable.

How can I receive a replacement band?
To receive a replacement, you must bring your current wristband to Will Call and pay a $25 replacement fee. Wristbands are packed by hand to ensure no band is too tight upon arriving to our fans.

Who do I contact if I have a question about my ticket purchase?
Please email info@gulfcoastjam.com and submit your inquiry. NO REFUNDS ON FESTIVAL TICKETS.

What happens if my wristband comes off?
Your wristband will not come off unless you take it off. It is a cloth material with a locking mechanism that ensures it will stay on your wrist until you cut it off. If you happen to remove your wristband, you will need to purchase a new ticket in order to be given a new wristband.

What is the re-entry policy?
As long as you are wearing your wristband, you can come and go as you please! (Any wristbands that are tampered with and/or cut will be refused entry at the gate.)

Do you have single day tickets?
No, single day tickets are not available for Pepsi Gulf Coast Jam.

Do you offer Military discounts?
Yes, the Military discount extends to active or inactive Military and their immediate family only. You must escort your family and present a Military ID and valid ID for each family member upon entry.  Military Tickets will grant you access to the festival grounds at Frank Brown Park. Military tickets can be purchased online or at one of our Military Ticket Locations. Military tickets do increase but at smaller price increments than other ticket types.

Do you offer First Responder or Medical Personnel Discounts?
Yes, the First Responder & Medical Personnel discount extends First Responders & Medical Personnel with an active badge, that clearly shows their position as a First Responder or Medical Personnel. If your badge does not have a photo, you must present a valid Government I.D. (with photo).  First Responder & Medical Personnel Tickets will grant you access to the festival grounds at Frank Brown Park. First Responder & Medical Personnel tickets do increase but at smaller price increments than other ticket types.

Will there be specials on drinks & food?
Yes. There will be a daily happy hour 1:30pm to 4:30pm. Beer, Wine, & Soda = Buy One, Get One.

Will there be Special Events outside of Pepsi Gulf Coast Jam?
The Pepsi Southern Original will take place at Ms. Newby’s on June 2nd, 2022. 

Are children free?
Yes, children 6 years old and under are free.

What time does Will Call open?
Friday thru Sunday: Will Call will be open 9:00am to 10:45pm on-site at Frank Brown Park.

What is the best way to get to Panama City Beach?

Panama City Beach, FL is easily accessible by car, plane, and bus. See our Travel page for more information.

How can I volunteer?
As the event gets closer, we will be working with organizations to line up groups of volunteers for the event. If you have a non-profit group interested in volunteering, please email jobs@gulfcoastjam.com.

Can my band play?
No, we are not accepting additions to the lineup at this time.

TICKET TYPES

Who is eligible for the Military Discounted Ticket?
All current and past members of the Military. Military members may purchase tickets for immediate family. When entering the front gate, you will be asked to provide your Military I.D. or DD-214. Everyone in your party must be present with you, when presenting your credentials.

Who is eligible for the First Responder & Medical Personnel Discounted Ticket?
Discount is available for paid or volunteer Firefighters, Police — including Police Officers, Sheriffs and Sheriff’s Deputies, Correctional Officers, State Troopers and Federal Law Enforcement Officers — EMTs/Paramedics, 911 Dispatchers and eligible Healthcare Professionals.

When entering through the main gate, you will present your I.D. to the Front Gate personnel.

BAG POLICY

Why does Pepsi Gulf Coast Jam use this policy?
Pepsi Gulf Coast Jam strongly believes that the clear bag policy will enhance public safety and make festival access more efficient. This proactive measure will enhance safety inside and outside the festival and speed the security screening process for our patrons. The public deserves to be in a safe, secure environment. We constantly look for ways to enhance festival safety, and clear bags are part of best practices endorsed by security experts.

The clear bag policy has been adopted by the NFL, SEC and by many other venues that host entertainment events including college football games. This policy is certified by the Department of Homeland Security.

We thank you for your understanding and support.

How will this policy effect screening time and entry into the festival?
The clear bag policy should enable us to move patrons through our security check points much faster. A standard size clear bag eliminates the need for bag templates that measure bag sizes. It is our belief that this new policy will make the festival security screening process more effective and efficient for our patrons.

How many clear bags can patrons bring into the festival?
Each patron is allowed one large clear bag such as a one-gallon Ziploc style bag or clear plastic, vinyl or PVC bag that does not exceed 12″ by 6″ by 12″, plus a small clutch purse or fanny-pack.

Can patrons carry cameras, binoculars, smart phones or tablets separately from what they put in a clear bag?

Yes. All of these items can be carried into the festival so long as they are not in a bag or case. For example, while binoculars and point-and-shoot cameras are allowed, the binocular case or camera case is not allowed.

What happens if I show up at the gate with a bag that is not permitted?

You will be denied entry.

If I have items I need to bring into the festival for medical reasons and they don’t fit in the clear bag, what do I do?
We fully understand that exceptions need to be provided for in the policy for medically necessary items. To that, and to ensure proper inspection by security personnel, those patrons with medically necessary items will be directed to a designated area to allow for specialized screening and entrance into the festival.

Are purses prohibited?
No. The policy states that a small clutch purse, with or without a handle or strap, or a fanny-pack is permitted along with either the 12″ by 6″ by 12″ clear tote bag or the one-gallon freezer bag. This should enable our patrons to bring the same items into the festival they have in previous years. While we strongly encourage patrons not to bring any bags, we believe we have created a policy that appropriately balances the needs of our patrons with our obligation to provide for their safety.

Do I need to fit everything I’m carrying into a permissible clear bag?
No. We are only limiting the type of bags that can be carried into the festival, not the items you normally bring to the show. For example, patrons can continue to carry items in their pockets such as keys, makeup, feminine products, comb, phone, wallet, credit cards, etc. You may also carry a blanket over your arms, or items like binoculars around your neck or in your hands. You cannot, however, bring into the festival a binocular case.

Can I bring a diaper bag into the festival?
The answer to this question is one in which our safety and security team evaluated every option they could think of. They fully understood that not allowing a diaper bag into the festival would be a challenge for many of our patrons, including those with young children. To that, we are very sorry for any inconvenience that not allowing a diaper bag into the festival may cause.

For the venues that previously adopted a clear bag policy, they tell us their patrons with young children have been able to make a few adjustments to accommodate what they need.  By doing so, we hope to minimize disruption to parents and others with young children.

While we will continue to work hard to find acceptable alternatives, the global security threats we face every day make this new policy a safety imperative. To that, we respectfully ask that diapers be carried in an approved clear bag.

WHAT ITEMS ARE PERMITTED?

Liquid sunscreen – 3 oz. or less

Bug spray – 3 oz. or less

Sunglasses and hats

One (1) EMPTY water container up to 32 ounces in size

Medicine – If you need medicine, please note that prescription and OTC medications are subject to specific guidelines.****Guidelines for prescription and OTC medications: Prescription medications are allowed only in the original prescription bottle, any persons attempting to bring in prescription medication must have government issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Over-the-counter medications are permitted, provided that they are new and in the original, factory-sealed container.

WHAT ITEMS ARE NOT PERMITTED?

Air horns and/or megaphones

Alcoholic beverages of any kind

Any item that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods

Audio recording equipment of any kind

Bicycles inside festival grounds (bike racks will be available near the entrance)

Cameras (GoPro/Compact Action Cameras, SLR, DSLR, and Mirrorless Cameras. [Removable Lenses])

Chinese Lanterns

Coolers of any kind, including hard¬sided and soft¬sided coolers

Drones or any other remote flying device

Fidget spinners

Fireworks, sparklers, firecrackers, and/or incendiary or explosive devices of any kind

Flags and/or flagpoles

Focused – light devices, including laser pointers

Glass in any form, including glass bottles

Glowsticks

Hammocks

Items intended for sale/promotion (including flyers, stickers and posters)

Kites

Large bags, purses, or backpacks

Large chains or spiked jewelry

Marker pens and spray paint

Narcotics, including marijuana, drug paraphernalia and any other illegal substances

Outside food or beverages

Pets (service animals with current rabies vaccination excepted)

Portable audio equipment of any kind, including portable “boom box” stereo systems

Professional photo equipment (SLR/DSLR cameras, detachable/removable lens)

Professional radios or walkie¬talkies

Selfie sticks

Skateboards, rollerblades, hoverboards, scooters, bicycles, and/or motorized carts or

Tents, umbrellas, or temporary structures of any kind

Unsealed: cigarette packages, tampons, packs of gum and chapstick/lip gloss

Video equipment of any kind (including personal camcorders and GoPro cameras)

Vitamins

Water guns, water balloons, and/or any other kind of water projectile

Weapons, knives, or firearms of any kind, including any item that can be used as a weapon